Tuesday 21 November, 2017

Gov’t hires Deloitte to help with Cayman’s immigration reform

The Ministry of Human Resources and Immigration has engaged the service of Deloitte to help with a survey project that will help shape improvements to services offered by the Department of Immigration (DOI)

The survey is structured to collect input in response to various questions, and will serve as an important tool in the process of leveraging public feedback to design the strategic and policy direction for the DOI. 

In encouraging members of the public to share their feedback, Chief Officer for the Ministry of Human Resources and Immigration Wesley Howell explained, “the online survey will give the public a platform to express their thoughts and opinions regarding their working relationships with the DOI, and provide details for opportunities and areas of improvement.”

Through this reform initiative, the Cayman Islands Government seeks to achieve a shift in the way public services are delivered within each section of the DOI by encouraging stakeholders within the Cayman Islands to provide feedback on what is needed in order to develop a sustainable delivery model of immigration services.

“The knowledge we gain from the survey results will not only allow the government to ensure staff members receive adequate training in the delivery of immigration services, but also in establishing procedures that will put Caymanians first when processing work permits”, said Councilor for Human Resources and Immigration, Austin Harris.

 “The project provides an opportunity for the public to guide government on any changes they would like to see at the department in order to provide a more efficient, and customer-centric experience,” said Premier and Minister for Human Resources and Immigration, Alden McLaughlin.

 “The ongoing review will also bolster the security of the Cayman Islands, including important border control systems and enforcement, ”added McLaughlin as he spoke about the larger objectives of the reform.