Sunday 29 November, 2020

Hurricane no problem! Cayman to offer tourists compensation

June first marks the beginning of hurricane season and the island’s Department of Tourism is offering visitors a “Hurricane Guarantee”.

According to the department in a press release on Thursday, it will compensate visitor cancellations made prior to arrival and compensation visitors if vacation time is cut short because of inclement weather.

“As soon as a hurricane is anticipated, guests are eligible to receive a full refund of accommodation fees at participating hotels, condos and villas island-wide, with a maximum one-night penalty at most for cancellations made up to 48 hours prior to check-in," read the release.

Additionally the release notes that some properties are offering a free replacement stay throughout the summer months, allowing guests to rebook for the same duration as the initially-booked stay, regardless of how many days were affected by a hurricane or storm.

Director of Tourism, Rosa Harris notes that the Cayman Islands Department of Tourism is dedicated  to providing victors with  a positive and memorable vacation experience.

“Understanding the seasonal considerations that come with the late summer and early fall months, we developed our island-wide Worry Free Hurricane Guarantee. This guarantee allows travellers to plan their stays in the Cayman Islands with complete peace of mind, ensuring they are covered even in the unlikely event that their trip is cut short due to inclement weather,”said Harris.

A wide array of hotels, condominiums and villas across Grand Cayman, Cayman Brac and Little Cayman are participating in the Worry Free Hurricane Guarantee and some are also offering cancellation up to 24 hours or less before the guests’ reserved stay, with zero penalty.

 

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