Wednesday 8 July, 2020

Water Authority makes special financial accommodations amid COVID

To further assist customers facing financial hardship during the Coronavirus (COVID-19) pandemic, Water Authority-Cayman will be waiving penalty fees for May 2020. Further, the customary annual rate increase in water and sewage rates will not be assessed this year.

“The services provided by the Water Authority are essential, particularly during a health crisis like the one we are currently facing. Maintaining the current rates provides the public with the assurance that they can continue to access these services at an economical cost,” comments Mr Kearney Gomez, Chairman of the Water Authority Board.

Under the current rate structure, the fee for the first 12 cubic metres (m3) consumed each month, which is equivalent to approximately 32,000 US gallons, is CI$4.56 and CI$5.79 on each m3 thereafter. In Cayman Brac, residential piped water rate is CI$6.21 on each m3 and trucked water customer fees are $7.77 on each m3.

Sewerage rates are based on the assessed Sewerage Fixture Units (SFUs) for the service location in question and are calculated at a constant rate of CI$1.672. The rate for septage disposal is CI$17.018 per 1,000 US gallons.

In addition to waived penalty fees for the months of March and April, these fees will be waived once again for May 2020. The Authority has also developed a COVID-19 Payment Deferral Policy to assist persons who may be temporarily out of a job due to the pandemic. If a customer has been impacted, please contact the Water Authority about the deferral policy via email

The Authority’s offices remain closed; however, customers seeking to make a payment can do so online by visiting and clicking the “Pay My Bill” button on the home page, online via local banks, or by cheque using the Authority’s drop box at its Red Gate Office. Customers that need to make cash payments can do so at the counter of their local bank branch, or the designated Post Office. 

Customers can still conduct business with the Authority electronically.  The Customer Service team can be contacted by emailing

Cayman Brac customers who require trucked water can continue to make requests by calling 948-1403. 

Customers are reminded that the Authority is focused on providing essential services. Essential services mean services that ensure customers have water supply and wastewater services. 

“This is a very challenging time for our community, and many of our customers are facing financial hardships due to the Coronavirus pandemic,” notes Water Authority Director Dr Gelia Frederick-van Genderen. “Water and wastewater services are vital for public health, and the Authority is pleased to continue to provide these services at an affordable rate.”

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