Monday 26 October, 2020

COVID-19: Air Canada launches CleanCare+ with pre-flight temp checks

Air Canada Rouge in Barbados at the Grantley Adams International Airport (FILE)

Air Canada Rouge in Barbados at the Grantley Adams International Airport (FILE)

Air Canada has announced the launch of its newest programme - Air Canada CleanCare+, and with this move, it's the first to start implementing temperature checks for passengers and crew before boarding.

Sharing the news on May 4 via press release, Air Canada CleanCare+ is "a comprehensive programme for personal safety and enhanced aircraft grooming to provide customers with greater peace of mind during all stages of travel." 

Air Canada CleanCare+ comes with a slew of changes for passengers.

Designed to reduce the risk of exposure to COVID-19, this programme will include mandatory pre-flight customer temperature checks in addition to required health questionnaires, seat assignment policies to allow for more personal space in Economy Class on all flights until June 30, 2020, and by providing all customers with care kits for hand cleaning and hygiene.

President and Chief Executive Officer of Air Canada, Calin Rovinescu said:

"While we are eager to see the reopening of economies and the restart of commercial aviation, the safety of our customers and employees is Air Canada's core value and we aim to establish the highest standards of hygiene, cleanliness and attention to public health guidelines.

"We have been a leader in progressively introducing new measures in response to COVID-19, such as introducing Personal Protective Equipment (PPE) for our employees and being the first North American carrier to require face coverings for customers. We are now the first airline in the Americas to administer pre-flight temperature checks system-wide.

"With Air Canada CleanCare+, we are introducing a comprehensive new program to give each customer added assurance for their well-being throughout all stages of their journey - and we intend to continue enhancing Air Canada CleanCare+ where we can with best practices from around the world, including increased use of screening tools, such as blood oxygen level testing, as they become available."

Along with the individual measures, Air Canada CleanCare+ is taking its cleaning approach to a whole next level.

Air Canada by way of this initiative will also "strengthen the airline's industry-leading cabin grooming standards with the introduction of electrostatic spraying of cabin interiors. Air Canada will additionally expand its existing aircraft grooming procedures, which already incorporate the use of hospital grade disinfectant and specialized techniques to maintain cabin cleanliness across its fleet."

CEO Rovinescu added:

"Air Canada CleanCare+ will not only provide protections at the personal level, by better monitoring our customers' fitness to fly and providing for more personal space in Economy Class, but it also sets new standards for cabin cleanliness and ensures our employees have the best tools to maintain it. Coupled with other new safety practices we implemented earlier in response to COVID-19, Air Canada CleanCare+ will provide travellers with the confidence that they can book and fly safely with Air Canada as they consider their travel plans in the current environment."

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